ARE YOUR PRODUCTS CHILLED (FRESH) OR FROZEN?
The products usually come chilled unless stated otherwise.
DO YOU CARRY OTHER VARIETIES OF FISH BEYOND WHAT IS ON THE WEBSITE?
Yes we do, please visit our physical retail shops to find a wider variety of products as well as seasonal products from around the world. If you have something specific that you’re looking for, please write to us at (email here)
CAN I RETURN A PRODUCT I HAVE ORDERED ONLINE OR BOUGHT IN-STORE?
Unless an item has been delivered in a damaged condition and rejected upon delivery we cannot take it back. Products that are delivered in good condition and have been accepted upon delivery cannot be returned as product safety may have been compromised due a break in the cold chain and cannot be resold;. Damaged products will be replaced or refunded within the next working day where possible.
CAN I CHANGE OR CANCEL THE ITEMS I HAVE ORDERED?
Once your transaction is completed and payment is made, your order cannot be changed or cancelled.
WHAT IF ONE OF MY PRODUCTS HAS GONE OFF?
We are meticulous about the the quality and freshness of our products, however if you are at all unhappy with a product upon opening it, please contact us immediately.
We cannot refund or replace a product that has been purchased from us reported to be spoiled if it is more than 3 days since the purchase of the product.
It is important to store your products correctly either refrigerating or freezing where applicable. If purchasing from the shop, please always ensure you are given ice to go in your bag.
WHAT DO I DO IF AN ITEM IS MISSING FROM MY ORDER?
Our driver is trained to check every item off with the recipient at the time of delivery. In the event that something has been missed, please let us know immediately. Missing items must be advised within 2 hours of receiving your order. If an item is found to be missing from your order, or you have received the wrong product, we will do our best to deliver it as soon as possible or will provide you with a refund.
WHO CAN I CONTACT IF I WANT FURTHER INFROMATION ON MY ONLINE PURCHASE?
Please call us on 9627 2101 during opening hours or email us at email@example.com.
WHAT ARE THE SELF COLLECTION TIMING?
The self collection timings are (Subjected to changes) :
Tuesday to Sunday (9am-12pm)
WHEN WOULD BE THE EARLIEST TIME SLOT IF I WERE TO ORDER NOW?
Please note that we would require 3 days in advance to prepare the order.
WHAT ARE THE SELF COLLECTION CHARGES?
Please note that self collection is absolutely free.
WHERE DO I SELF COLLECT?
Self collection will be at XXX, #1-YY.
DO YOU DELIVER?
We would only deliver for large orders above $X. Please contact us separately to arrange for such an order.
HOW DO I PAY?
You pay upon ordering your seafood via debit/ credit card. If any of the items ordered are unavailable with no suitable replacement, or if items turn out to be smaller that what was ordered, we will refund the difference back to you.
WHY DO YOU CLOSE ON MONDAYS?
In order to provide the freshest fish possible, we do not operate on the day that fish suppliers do not